Welcome to Bookcases Sales, your trusted source for vintage mid-century modern furniture. Below you’ll find answers to our most commonly asked questions about our carefully curated collection, delivery services, and customer care.
About Our Products
What types of vintage furniture do you specialize in?
We specialize in mid-century modern European design pieces including bookcases, coffee tables, display cases, side tables, and wardrobes. Our collection features iconic designs from Danish teak bookcases to Biedermeier display cabinets.
Are your products authentic vintage pieces?
Yes, every item in our collection is carefully selected by our team of vintage specialists. We take pride in offering authentic pieces that carry their original design heritage and unique stories.
How should I care for my vintage furniture?
We recommend using gentle, non-abrasive cleaners specifically formulated for wood furniture. Avoid direct sunlight and extreme humidity. For specific care instructions based on your piece, please contact our design-conscious customer service team.
Shipping & Delivery
What shipping options do you offer?
We offer two thoughtful shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 working days after dispatch with full tracking
- Free Shipping: For orders over £50 via EMS, arriving 15-25 working days after dispatch with basic tracking
How long does order processing take?
Our team of vintage specialists carefully packs each order within 1-2 working days. You’ll receive tracking information as soon as your piece begins its journey from our UK workshop.
Do you ship to my country?
We ship globally to most regions (excluding Asia and some remote areas). All international customs fees are calculated at checkout so there are no surprises upon delivery.
How are large items like wardrobes delivered?
We recommend measuring your doorways before delivery for large items. Each piece is expertly packed with corner guards and protective materials. Our team can advise on assembly if needed—just email us at [email protected].
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your financial security is our priority.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Please contact our customer service team to initiate a return. Items must be in their original condition with all packaging materials intact.
What if my item arrives damaged?
In the rare event of transit damage, we’ll arrange for an immediate replacement. All shipments are fully insured and our packaging process includes moisture barriers and protective materials to prevent damage.
Can I exchange my item for a different piece?
We’re happy to assist with exchanges when possible. Please email [email protected] with your request and our design-conscious team will guide you through the process.
Customer Service
How can I contact your customer service team?
Our design-conscious customer service team is always happy to help at [email protected]. We typically respond within 1 business day.
Where is your company located?
Our workshop is located at 95 London Rd, Stoke-on-Trent, GB CH1F 8WG, where our team of vintage specialists carefully prepares each piece for its journey to your home.
Have a question not answered here? We’d love to hear from you at [email protected]. At Bookcases Sales, we believe the journey of a vintage piece should be as remarkable as its design history.