At Bookcases Sales, we take as much care in crafting our returns policy as we do in selecting our vintage mid-century modern furniture pieces. We want you to be completely satisfied with your purchase from our curated collection.

Our Returns Policy

We accept returns and exchanges within 15 days of delivery for most items in their original condition. Please note:

  • Items must be unused, undamaged, and in original packaging
  • Proof of purchase is required
  • Custom or made-to-order items cannot be returned

Important: Due to the vintage nature of some display cases and wardrobes in our collection, these items may have unique characteristics that make them non-returnable unless damaged in transit. Please inspect these pieces carefully upon delivery.

How to Return an Item

Our returns process is designed to be as elegant as our furniture:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, item(s) to return, and reason for return
  3. Wait for Instructions: We’ll email you return authorization and shipping instructions within 2 business days
  4. Package Carefully: Repack the item securely in its original packaging
  5. Ship Back: Send the package using the carrier we specify (return shipping costs are the customer’s responsibility)

Return Shipping Options

We recommend using tracked shipping for returns:

  • Standard Return: Use DHL or FedEx (typically £10-£15)
  • Economy Return: Use EMS (typically £8-£12)

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship the replacement once we receive your return

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Order Number]

Dear Bookcases Sales Team,

I would like to return/exchange the following item from my order #[Order Number]:

Item Name: [Product Name]
Reason for Return: [Reason – e.g., changed mind, incorrect item, damaged]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Number]

Non-Returnable Items

Due to their unique nature, the following items cannot be returned unless damaged:

  • Vintage display cases with custom glasswork
  • Wardrobes with hand-restored finishes
  • Any items marked as “final sale”

Questions?

Our design-conscious customer service team is happy to assist with any returns questions:

Bookcases Sales
95 London Rd
Stoke-on-Trent, GB CH1F 8WG
Email: [email protected]

We appreciate your trust in Bookcases Sales and handle every return with the same care we apply to our vintage furniture collection.